About Us

Welcome to Donaldson

Thank you for taking the time to read more about us.

We are a team of locally trusted home and commercial heating and cooling professionals that service and install a variety of makes, models, and types of equipment. As a family owned company, we ensure you always speak with someone local, receive timely and exceptional service, and get the True Care Protection* you deserve.

While we strive to provide exceptional heating and cooling service and installations, it’s important to us that we spend time with our clients and take them time to educate them so educate our they can make informed decisions about their home comfort. 

Yes – We’re covered with sufficient liability insurance (certificate available upon request) and are registered with Technical Standards & Safety Authority (TSSA).

WHY WE DO WHAT WE DO
…Because we know there’s a lot people might not know about heating and cooling… The reality is, you can’t put just any size heating and cooling system in any home without doing a proper Heat Loss/Heat Gain Analysis that considers many specific construction elements of the house you live in… This calculation is the only viable way to ensure your home gets what it needs and allows us to guarantee the proper size equipment for you home. Our advice? Don’t get pricing from someone over the phone. Meet with our Comfort Consultants for free estimates and be sure to ask us more about the Size Guarantee.

THERE ARE LOTS OF THINGS THAT MAKE US DIFFERENT
*We educate you on your heating and cooling system so you can make your own decisions about home comfort
*Always get upfront pricing and multiple options to choose from when you meet with a Comfort Specialist
*Book a 2-Hour Arrival Window and get a text when your Technician is on the way
*Our Techs work for Us – we do not hire outside contractors 
*A+ rating with the Better Business Bureau
*The fastest growing HVAC company in 2020 as #155 on Canada’s Fastest Growing Companies List 
*We offer our own Donaldson extended warranties to stand behind the quality of products we install 
*We maintain a high ranking on Google Reviews and are also Google Guaranteed
*We value our Client’s feedback. Check out some memorable Testimonials

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HISTORY
Owners Jamie and Anna Donaldson, have worked in various fields. Jamie worked in many trades and built the business up from a shed in their own backyard to what it is today. As we continue to grow and reach surrounding communities, Jamie and Anna plan to expand into more services outside of heating and cooling. Anna Donaldson, an original Londoner, reflects on Donaldson as a company but, also as local people saying,

“One of our founding principles of Donaldson Heating and Air Conditioning is to be able to give back and support the community that we all call Home“.

IN THE COMMUNITY
From sponsoring movies in the park, participating in the Santa Claus Parade, donating to silent auctions, and assisting with the initiative to provide AED’s in our schools, it has always been an important component of what we do. In 2015, Jamie and Anna’s son Zander, was born 12 weeks early which led to an 81 day stay in NICU where they came out of the experience wanting to help other families through similar experiences therefore Donaldson Heating and Air Conditioning has most recently partnered with the Children’s Health Foundation to support the London NICU where a portion of our February sales is donated to help newborns at risk successfully enter our world healthy and happy.
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