Why Donaldson
So, you’re researching contractors? You’re at the right place!
Yes, we are an HVAC service provider, but it’s more than that… we are a friend in your home that helps keep you safe & comfortable, make informed decisions about your home comfort and are here for unlimited home comfort advise.
WHat clients love most
First and foremost, no call center here!
Clients = ongoing support. You are never a one-time customer.
The unbeatable True Care Warranty – our 15 year warranty for a completely worry-free system
All Technicians work for Donaldson and are licensed under TSSA (no subcontractors). Techs do not perform work without going over findings and pricing with you first. Experienced Technicians will offer repairs/replacement options for you under our Repair Guarantee.
Professional quotes and upfront pricing on the spot. Plus receive a reminder text with a photo of the Technician on the way.
Our Comfort Advisors are not ‘salespeople’ – they perform free home heat loss/heat gain analysis for our Size Guarantee, offer pricing options and are there to answer any questions you might have about your home comfort.
BONUS!
We were recognized as the fastest growing HVAC company on Canada’s Fastest-Growing Companies List 2020, voted London’s Favourite HVAC for Community Votes 2020, maintain an A+ rating with the Better Business Bureau and are Google Guaranteed*.
*guarantees*
We stand behind everything we do – these written guarantees are for you.
Inclusive & Upfront Pricing
Whether it’s a repair or you are considering a new furnace or air conditioner, no one likes surprises. To make things as easy and as transparent as possible, most of our pricing is inclusive (parts & labor). Find comfort in your home and in your budget.
Repair Guarantee
Should one of our experienced Technicians recommend and perform a specific furnace or air conditioner repair that fails to fix the original issue within the first year, we will make it right. Also be sure to ask us for more information on our 90-Day Diagnostic Guarantee.
Size Guarante
The only viable way to know what size furnace or air conditioner your home needs is to perform a Heat Loss/Heat Gain Analysis that considers specific construction elements of the home such as size, windows, insulation, number of people and more. The proper size equipment will ensure optimal energy efficiency, operation and help you get the longest life out of your system.
No "lemon'" Guarantee
No one likes a dud. Manufacturer’s have admitted that 3% of new equipment may come with a defect. Should you heat exchanger or compressor fail with proper maintenances in the first 5 years, we will replace it free of charge.
True Care Warranty
True Care was inspired by how we truly care. With the purchase of a premium furnace, get 15 years of parts & labour coverage, plus a free maintenance (including filter) every year, an upgraded air filtration system, wifi thermostat, exclusive discounts & priority booking – more.
our story -
a friend in your home
The Owner’s of Donaldson Heating & Air Conditioning, Jamie and Anna Donaldson, have been in HVAC for over 13 years.
It all started with cold early mornings in their backyard where Jamie would make custom ductwork on a their picnic table. As Donaldson Heating & Air Conditioning grew, they realized how much families didn’t know about the impact HVAC can have on their home and their health.
After one too many times of seeing homeowners being taken advantage of by predatory business practices, low-quality products and not being offered ongoing support, Jamie and Anna knew they wanted to do something about it. Before they knew it, True Care was born!
As a local family-owned business, we provide above-and-beyond service, install reliable brands, offer ongoing support, explore and go over all options with you and protect you by sharing the information you need to make informed decisions about your home comfort.
Long story short, we will always be a friend in your home!
products & brands
As the largest Trane dealer in the London region and to serve you better, our technicians are trained on top of the line Trane equipment and on some of the more complex systems in order to service all makes and models of furnace and air conditioners.
To keep things simple, we strive for a ‘good, better, best’ system. Here are some of the furnace and air conditioner brands we offer.
Trane
RATED MOST RELIABLe
Trane is an American Standard brand that offers some of the most robustly tested equipment in the industry. Trane equipment forgoes extreme heat, pressure, freezing and shock tests to ensure it can maintain performance and efficiency in extreme weather. Trane offers one of the only furnaces with a full stainless steel heat exchanger backed by their manufacturer warranty for 99 YEARS and is actually what inspired our extended 15 year True Care Warranty. We also offer a more affordable option air conditioner known as RunTru by Trane.
If the last thing you want to be thinking about is your furnace or air conditioner, Trane is a great option for you!
Daikin
our lastest addition
Daikin is a Japanese multinational company that started with air conditioners. They focus on innovation with zone control, sleek designs and are always looking for ways to do things differently. Daikin is a leading manufacturer of high quality heating and cooling systems for residential, commercial and industrial applications. Daikin is one of our newer product lines and is a great option if you’re looking for something reliable and affordable. Also covered by our extended True Care Warranty.
Meet with us for more information about Daikin.
Goodman
a more AFFORDABLE option
Goodman is a well-known brand and is the most affordable furnace and air conditioner product we install. Although Goodman furnaces and air conditioners do not use the same premium materials and does not go through the same level of testing as Trane and Daikin, Goodman is still a reliable brand. Our Goodman products come with a 10 year manufacturer warranty and can be partnered with one of our Maintenance Care Plans for added piece of mind.
If you’re looking for something fast & affordable, Goodman may be the way to go.
Meet with us for more information on Goodman.
Google Reviews
Here’s what people are saying about Donaldson Heating & Air Conditioning.
Donaldson Heating and Air Conditioning
77 Bessemer Road, London
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6 months ago
From start to finish this experience was top notch. My initial contact by phone was professional and pleasant. The sales person Dave Elmore was at my house within a couple of hours. He made the experience easy. His knowledge helped me understand … More the equipment, process and exactly what I was paying for. He took the time to explain every detail and answer all my questions so I could understand. Thank you Dave!
Our purchase included a furnace, air conditioner, air purifier and a humidifier.
The day of installation was superb. Milton, Saleh and John were on time, professional and did an amazing job to explain how the day would transpire and were very easy and relaxed throughout the day for questions and working around our family and pets. At the end of day they took the time to explain everything in detail and again answer all questions so I could understand.
I would highly recommend this company from my experience. Their personal touch at every stage made a large expense that isn’t a new boat enjoyable😁.
Thank you! -
a year ago
I had an exceptional experience with Donaldson! I was deciding between three different companies and ultimately went with Donaldson because they were the only company that was on time, spent the time asking relevant questions, properly … More measuring my home and making sure I understood my options. Gary was not pushy at all and was very professional from start to finish. My AC unit was installed within a week of my original appointment. I had my unit installed by Mark and Warren and they were wonderful to work with! They arrived on time, were not disruptive throughout the day, and cleaned up their mess as if they hadn’t been here at all! They walked me through everything they did and made sure all my questions were answered before they left. I would highly recommend Donaldson time and time again! I’m happy to support a local family run business, especially during these times! -
6 months ago
Our Furnace went down. (which never happens at a good time) I called and they had someone out in a very quick turn around. Unfortunately, the part that went was pricey so we decided on new. Sales staff was excellent at explaining everything. … More The warranty and such cannot be beat if you ask me. The installation team was smooth and informative and quick and not to mention friendly! They got me and my family back to warm in what was a pretty quick turn around time. Thank you for all you do Donaldson Heating! -
a month ago
I called Donaldson Heating and Air over the weekend and they were able to schedule an appointment first thing Monday morning. My technician was Drew Seymour. He arrived promptly and took the time to explain to me what he was doing. He went … More above and beyond by explaining to me what I should be doing myself in terms of maintenance. He was very friendly and professional at all times, and efficient in the work he was doing. I would highly recommend. -
6 months ago
Right from the start, we were impressed with the level of service we received. Our salesman, Dave, was knowledgeable and gave us many options, but ultimately left us to decide which worked best for our situation. He also promptly scheduled … More our installation.
Stefan and Jon were our service technicians. They were extremely friendly and professional, arrived on time and completed the installation quickly and efficiently. They also took the time to make sure that we fully understood how our new heating system worked before they left. We would definitely recommend them to anyone. Amazing service and very competitive price points! -
2 days ago
I have used Donaldson in the past for a rental property of mine. The staff were very friendly and easy to work with. Both Chris and Reed were knowledgeable and helpful throughout the process. Installation looked and worked great. I really … More appreciated the "True Care" plan, they really take care of their customers even after the sale. Filter change and maintenance done yearly, and anytime I needed anything, they were there the same day to assist. I will consider them in future projects and recommend them if you're in the market.