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Frequently Asked Questions

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You came to the right place! Here you can learn about all your home comfort systems including frequently asked questions, how they work, what’s involved in repairing and replacing old systems and things we think every homeowner should know.

This is probably one of the MOST frequently asked questions and the short answer is, it’s up to you. Here are a few things to consider.

Start with comparing the cost to repair or replace. Get a quote for both! Some repairs may be affordable and effective, while others like a blower motor replacement or leak test may be more costly and you may find it more ‘worth it’ to get a new system.

The second thing to consider is how old your furnace and air conditioner are? Ask your technician or you can check the rating plate (on the back of the AC or on the inside of the furnace door). The average life of an air conditioner is about 10 years and a furnace is about 14.7 years before they can start to have issues. It really depends on how well they have been maintained and on the manufacturer.

Think about the company. What’s their reputation like, how is the service, how much effort did they make to fully explain to you what’s going on with the system? We want you to understand what’s going on and feel confident about your decision. If you decide a repair is the best option for you right now, our Lifetime Repair Guarantee guarantees the repair for a minimum of 1 year.

Still not sure!? Keep reading for more information on 3 things to consider before replacing your furnace OR our tips for when to fix or replace your air conditioner OR give us a call any time 519-439-4328.

To get the most out of a new furnace or air conditioner, it’s important to calculate the RIGHT size for your home and desired comfort. Believe it or not, it’s more than just the size of the home. The only viable way to know what size furnace and air conditioner you need is to have a Comfort Advisor perform a thorough Heat Loss/Heat Gain calculation. This considers specific construction elements of your unique home such as size, windows, insulation, number of people in the home and more.

Having the wrong size furnace or air conditioner can lead to larger problems such as humidity issues, higher utility bills and faster wear and tear on parts. It can even cause early failure and you may need to replace your system earlier than you planned. Here are 3 Things You Should Know Before Getting A New Furnace.

Your comfort systems are always running so we recommend you book a maintenance once a year and treat your HVAC systems like you would treat a vehicle. Don’t skip an oil change = don’t skip a maintenance. A maintenance once a year ensures your system remains working safely and efficiently. 

With True Care Warranty, you get a free maintenance once a year for 15 years or check out our Maintenance Care Plans.

A maintenance ensures your system is working as safely and efficiently as possible. It allows a technician to check for anything that could be unsafe or could potentially lead to larger repairs.

Our maintenance techs will keep your model # on file for future service, review the general condition, note system settings, check sensors, change any applicable filters and check that there is proper drainage in and around the furnace or air conditioner. You can book a maintenance for one or the other or both. We recommend booking these in Spring and Fall before you need them to work at their best. Don’t wait until the middle of Summer or the middle of Winter.

Last but not least, we will check for any potential dangers including carbon monoxide readings. Check out our Maintenance Care Plans and more truth about maintenances.

Although many homeowners think going tankless is the way to go, we are finding that it is more about PREFERENCE and is not necessarily better than the other. It can depend on usage, plumbing set up, and the number or people in the home. We offer tank and tankless options both for rent and for purchase. Talk to us about your hot water system and whether or not tankless is a good option for you! Call now for a quote and to talk to us about your hot water 519-439-4328.

A heat pump is a novel system of heating and cooling that works year-round to keep you comfortable. Essentially, a heat pump moves warm air around. In the Summer, it would pump the hot air trapped inside out of the home. Contact us for more information or keep reading.

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