Our Guarantees

Get Even More Coverage

Our goal is to treat everyone like family and be a friend in your home. Someone you can trust and someone you can count on.
That’s why we are known for some of the longest and fullest warranties in the industry. Relax, we have you covered.
Learn more about what’s included with True Care Protection and our other guarantees below.

90-Day Diagnostic Guarantee*

There are a few ways we like to protect you from overcharges: a set diagnostic fee regardless of how long it takes and our
90-Day Diagnostic Guarantee. Our Technicians are well-trained, have diverse experience and are great problem solvers so if
system has a problem again within 90 days of the initial maintenance or diagnostic, we will take another look for no additional charges!

Lifetime Repair Guarantee*

As Technicians and Home Comfort Advisors, when you decide to proceed with a recommended repair, we cover that repair and
ensure quality workmanship for 1 year with our Lifetime Repair Guarantee. Should that repair fail to do the job,
you can rest easy knowing we’ll make it right.


“No Lemon” Guarantee*

Ever get a bad lemon? When you buy something new and it doesn’t work or last nearly as long as it should have…
Manufacturers report approximately 3% of their units will have some sort of defect. Luckily, when you purchase a new furnace
or air conditioner from us and if it turn out sour (fails) in the first 5 years, we will replace it with a brand-new current model,
absolutely free of charge.

Standard Manufacturer Warranties*

The last thing you should have to worry about is your new home comfort system. With us, not only do we make sure you’re always
covered under our 10 year parts & labour warranty (even longer with True Care Protection warranty), but we will also register
your manufacturer warranty for you! Just be sure to maintain your equipment as per the warranty requirements.


TRUE CARE PROTECTION – Our 15 Year Warranty*
“True Care” is one of many ways we extend how we truly care about you, your equipment and your safety.

  • 15 Year Full-System Coverage – covers any components we install
  • A Free Maintenance Every Year – we’ll contact you when it’s time for your free annual maintenance
  • Free Upgrade to a 5” Filter Rack – for better air filtration & improved system protection
  • A Free Filter Every Year – we change your filter with every furnace maintenance covered by True Care. Each filter lasts 6-18 months, so you can rest easy knowing that we will provide you with a new replacement once a year.
  • A Free Upgrade To A Wifi Thermostat For No Additional Charge
  • Priority Booking – all True Care Protection* clients get priority bookings for all appointments.



*For full details of any of the above warranties or guarantees, we would be more than happy to review them with
you and send you more information. Please give us a call at 519 439 4328 or send us a message today.