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Care Plans

True Care Protection And Warranty Plans

At Donaldson Heating & Air Conditioning, β€œTrue Care” is the foundation of everything we do. It is ensuring our neighbours across London, St. Thomas & Area get respectful, ongoing, quality service they deserve. β€œTrue Care” originated from how we truly care about you, your equipment and your safety.

The True Care Protection was designed to put long-term peace of mind within reach so you can get the most of your heating and cooling system. Our 15-Year Parts & Labour Warranty includes:

A Free Maintenance Every Year

We’ll contact you when it’s time for your free annual maintenance

Heat Pump Services

for better air filtration & improved system protection

A Free Filter Every Year

We change your filter with every furnace maintenance covered by True Care. Each filter lasts 6-18 months, so you can rest easy knowing that we will provide you with a new replacement once a year.

A Free Upgrade To A WiFi Thermostat

Priority Booking

All True Care Protection* clients get priority bookings for all appointments.

At every step – from the moment you call to the long-term protection of our warranties – the True Care Protection Warranty is one of the many ways we stand behind what we do.

We Take The Typical 10-Year Plan

Most 10 year warranties only cover a problem if a part needs to be replaced and if you perform annual maintenance. Many necessary repairs aren’t covered by the warranty.

15-Year Plan

True Care is a comprehensive, worry-free warranty that covers 15 years of parts and labour, free annual maintenance, priority booking and more. More people are discovering the Donaldson advantage – join them today!

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