Care Plans

True Care Protection And Warranty Plans

At Donaldson Heating & Air Conditioning, “True Care” is the foundation of everything we do. It is ensuring our neighbours across London, St. Thomas & Area get respectful, ongoing, quality service they deserve. “True Care” originated from how we truly care about you, your equipment and your safety.

The True Care Protection was designed to put long-term peace of mind within reach so you can get the most of your heating and cooling system. Our 15-Year Parts & Labour Warranty includes:

A Free Maintenance Every Year

We’ll contact you when it’s time for your free annual maintenance

Heat Pump Services

for better air filtration & improved system protection

A Free Filter Every Year

We change your filter with every furnace maintenance covered by True Care. Each filter lasts 6-18 months, so you can rest easy knowing that we will provide you with a new replacement once a year.

A Free Upgrade To A WiFi Thermostat

Priority Booking

All True Care Protection* clients get priority bookings for all appointments.

At every step – from the moment you call to the long-term protection of our warranties – the True Care Protection Warranty is one of the many ways we stand behind what we do.

We Take The Typical 10-Year Plan

Most 10 year warranties only cover a problem if a part needs to be replaced and if you perform annual maintenance. Many necessary repairs aren’t covered by the warranty.

15-Year Plan

True Care is a comprehensive, worry-free warranty that covers 15 years of parts and labour, free annual maintenance, priority booking and more. More people are discovering the Donaldson advantage – join them today!