Reviews & Testimonials

Read Our Amazing Customer Testimonials

Customer service is a priority for Donaldson Heating & Air Conditioning. Here’s what people are saying about the services our Comfort Advisors provide!


Donaldson Heating and Air Conditioning IconDonaldson Heating and Air Conditioning

77 Bessemer Road, London

4.9 918 reviews

  • Avatar Jason Tim β˜…β˜…β˜…β˜…β˜… 6 months ago
    From start to finish this experience was top notch. My initial contact by phone was professional and pleasant. The sales person Dave Elmore was at my house within a couple of hours. He made the experience easy. His knowledge helped me understand … More the equipment, process and exactly what I was paying for. He took the time to explain every detail and answer all my questions so I could understand. Thank you Dave!
    Our purchase included a furnace, air conditioner, air purifier and a humidifier.
    The day of installation was superb. Milton, Saleh and John were on time, professional and did an amazing job to explain how the day would transpire and were very easy and relaxed throughout the day for questions and working around our family and pets. At the end of day they took the time to explain everything in detail and again answer all questions so I could understand.
    I would highly recommend this company from my experience. Their personal touch at every stage made a large expense that isn’t a new boat enjoyable😁.
    Thank you!
  • Avatar Emily Loreto β˜…β˜…β˜…β˜…β˜… a year ago
    I had an exceptional experience with Donaldson! I was deciding between three different companies and ultimately went with Donaldson because they were the only company that was on time, spent the time asking relevant questions, properly … More measuring my home and making sure I understood my options. Gary was not pushy at all and was very professional from start to finish. My AC unit was installed within a week of my original appointment. I had my unit installed by Mark and Warren and they were wonderful to work with! They arrived on time, were not disruptive throughout the day, and cleaned up their mess as if they hadn’t been here at all! They walked me through everything they did and made sure all my questions were answered before they left. I would highly recommend Donaldson time and time again! I’m happy to support a local family run business, especially during these times!
  • Avatar Brent Pearson β˜…β˜…β˜…β˜…β˜… in the last week
    We cannot fault the people employed by Donaldson's. Reed, the Comfort Specialist, initially impressed us through his personable and knowledgeable approach. No hard sell, just good easily understood advice. The two installers, Pat … More and Keifer, were outstanding – thoroughly meticulous attention to detail was very evident in their workmanship.
    It was a pleasure having them in our home! New A/c, furnace and hot water heater all installed very efficiently and with little inconvenience on our part.
    We can, honestly, really recommend dealing with this company.
  • Avatar Shawne Neal β˜…β˜…β˜…β˜…β˜… 6 months ago
    Our Furnace went down. (which never happens at a good time) I called and they had someone out in a very quick turn around. Unfortunately, the part that went was pricey so we decided on new. Sales staff was excellent at explaining everything. … More The warranty and such cannot be beat if you ask me. The installation team was smooth and informative and quick and not to mention friendly! They got me and my family back to warm in what was a pretty quick turn around time. Thank you for all you do Donaldson Heating!
  • Avatar Shernaz C β˜…β˜…β˜…β˜…β˜… 2 months ago
    I called Donaldson Heating and Air over the weekend and they were able to schedule an appointment first thing Monday morning. My technician was Drew Seymour. He arrived promptly and took the time to explain to me what he was doing. He went … More above and beyond by explaining to me what I should be doing myself in terms of maintenance. He was very friendly and professional at all times, and efficient in the work he was doing. I would highly recommend.
  • Avatar Terry Sleegers β˜…β˜…β˜…β˜…β˜… 6 months ago
    Right from the start, we were impressed with the level of service we received. Our salesman, Dave, was knowledgeable and gave us many options, but ultimately left us to decide which worked best for our situation. He also promptly scheduled … More our installation.
    Stefan and Jon were our service technicians. They were extremely friendly and professional, arrived on time and completed the installation quickly and efficiently. They also took the time to make sure that we fully understood how our new heating system worked before they left. We would definitely recommend them to anyone. Amazing service and very competitive price points!

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