Reviews & Testimonials

What people are saying about Donaldson Heating and Air Conditioning

“All of the sudden, we had only very luke warm water. I remember telling myself after the explosion on Woodman Ave in Old East London… when the time comes that I need somebody for plumbing/hvac, I am going to call Donaldson! Any company that would come to the aid of its community, the way that Donaldson did, will always win my business. Donaldson Heating and Air Conditioning really stepped up when needed by Londoners. Our hot water quit Friday night. Donaldson was here on Saturday to diagnose and they installed our new tank on Monday. Remarkable service in the midst of a pandemic! Highly recommend this company.” – Dave Providenti

“I honestly cannot say enough about Donaldson Heating and Air Conditioning. I have had them service my home several times for a variety of services. The team always goes above and beyond to make my experience a positive one. My home is not in London and they are always happy to receive my call and make turn around time a high priority. I was blown away by the honesty and service provided by the owner, Jamie, I was prepared to purchase a new furnace and after looking it over he informed me it was not necessary. I just had them in to service my fireplace that was not operational, it now works like new. Thank you!”
– Charles

“We had a great experience with Donaldson, the quote they gave us was much more reasonable than other companies in town and they were not pushy about making a sale, giving us plenty of time to think about our decision. The whole team was a pleasure to work with and were extremely accommodating to our work schedules. We’re happy to have our new furnace and AC! A special thank you to Brook and Pat for handling the installation.” – Kora

“We had a new AC and Furnace installed by Donaldson Heating and Air Conditioning when our old unit failed. Everyone we dealt with from start to finish was fantastic, From the service team to the installation crew, everyone was polite, professional and very knowledgable about their products.  The installers, Brook and Derek, took the time to explain every step of the installation and thoroughly demonstrated the use of the new system with enthusiasm despite working 10 hours that day. I would highly recommend Donaldson to all my family and friends.” –  Ian

“My Air Conditioning failed on the Friday of a long weekend that was terribly humid, all the other servicing companies I contacted refused to do emergency services. Donaldson Heating and Air Conditioning responded immediately and sent a technician to asses the situation. While the unit was not salvageable, the commitment to customer service was impressive. When we purchased the new unit, the warranties options were flexible and suited our needs. The 15 year guarantee and filter replacement set all of our worries to rest. We couldn’t be more pleased with Donaldson Heating and Air and strongly recommend them.” – Mona

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