The True Care Program: Our 15-Year Furnace & Air Conditioning Protection Guarantee
Why True Care?
The True Care program was designed with the three common myths about heating & air conditioning in mind:
1. Ten-year parts and labour warranties will cover everything that might go wrong.
Most ten-year warranties only cover a problem if a part needs to be replaced. This results in many repairs which aren’t covered by the warranty.
2. Maintenance checks aren’t that important.
We know from extensive experience than an annual maintenance check can both catch and prevent many repairs before they even happen. We also know that systems that h
ave annual maintenance checks last much longer on average and can even lower utility bills.
3. Air filters are not a significant factor towards the operation of furnaces.
The filter performs two crucial duties: it cleans the air within your home allowing you to breath better and it helps protect the system itself.
Did you know? Dirty air filters will drive up the operating costs of both your heating and cooling system and are the leading cause for premature system failure.
The True Care Protection program helps to protect you and your family from the consequences of these three major myths.
What Does the True Care Program Include?
Included with the purchase of any Trane Heating or Heating and Air Conditioning system, the True Care Program package is $8,000.00 in value and includes the following:
- 15-year Full-System Coverage – this covers not just the components inside of the units, but any components that we provided with the installation of the product.
- Lifetime HVAC Maintenance Checks – When you purchase a True Care Program package, you’re guaranteed to receive maintenance for as long as you continue owning the equipment.
- Lifetime Annual Filter Replacement – We include a 5” filter replacement each time you receive maintenance on your furnace. Each filter lasts 6-18 months, so you can rest easy knowing that we will provide you with a new replacement once a year.
- 5” Filter Rack Included with Installation – To ensure that your unit operates at its highest efficiency, we include a high efficiency 5” filter rack with the installation of any True Care furnace.
- Wifi Thermostat Included with Installation upon request – Wifi-enabled thermostats allow you to monitor your home while away and adjust the temperature as needed. That’s why we include a wifi-enabled thermostat with the installation of any True Care furnace.
- Priority Booking – All True Care Protection clients are guaranteed to always have a pass for the front of the line. If you ever have a concern with your product, just give us a call. We provide same-day service.
Get in touch with Donaldson Heating & Air Conditioning for more details regarding this industry-leading equipment protection.