True Care Program

The True Care Program: Our 15-Year Furnace & Air Conditioning Protection Guarantee 

At Donaldson Heating & Air Conditioning, we believe in removing future stress with the simple approach of: “we’ll take care of it.” That’s why we designed our own comprehensive protection plan that takes care of the most crucial components of your home or business so that when problems arise, you can rest assured that we’ll be here to help. It’s all the peace of mind of renting, with the independence of owning.  
The True Care Protection program is the HVAC industry’s most complete equipment coverage plan that provides customers with peace-of-mind, guaranteed. When you purchase a Trane Heating or Heating and Air Conditioning system, our industry-leading True Care complete system protection plan is included. It’s just one of the many extra steps we take to ensure that you have access to the best quality equipment in your home.

Why True Care? 

The True Care program was designed with the three common myths about heating & air conditioning in mind: 

1. Ten-year parts and labour warranties will cover everything that might go wrong. 

Most ten-year warranties only cover a problem if a part needs to be replaced. This results in many repairs which aren’t covered by the warranty. 

2. Maintenance checks aren’t that important. 

We know from extensive experience than an annual maintenance check can both catch and prevent many repairs before they even happen. We also know that systems that h

ave annual maintenance checks last much longer on average and can even lower utility bills.

3. Air filters are not a significant factor towards the operation of furnaces. 

The filter performs two crucial duties: it cleans the air within your home allowing you to breath better and it helps protect the system itself.

Did you know?  Dirty air filters will drive up the operating costs of both your heating and cooling system and are the leading cause for premature system failure. 

Man replacing dirty air filter.

The True Care Protection program helps to protect you and your family from the consequences of these three major myths.

Contact us to learn more!  

What Does the True Care Program Include? 

Included with the purchase of any Trane Heating or Heating and Air Conditioning system, the True Care Program package is $8,000.00 in value and includes the following:

  • 15-year Full-System Coverage – this covers not just the components inside of the units, but any components that we provided with the installation of the product.

  • Lifetime HVAC Maintenance Checks – When you purchase a True Care Program package, you’re guaranteed to receive maintenance for as long as you continue owning the equipment. 

  • Lifetime Annual Filter Replacement – We include a 5” filter replacement each time you receive maintenance on your furnace. Each filter lasts 6-18 months, so you can rest easy knowing that we will provide you with a new replacement once a year. 

  • 5” Filter Rack Included with Installation – To ensure that your unit operates at its highest efficiency, we include a high efficiency 5” filter rack with the installation of any True Care furnace.

  • Wifi Thermostat Included with Installation upon request  Wifi-enabled thermostats allow you to monitor your home while away and adjust the temperature as needed. That’s why we include a wifi-enabled thermostat with the installation of any True Care furnace. 

  • Priority Booking – All True Care Protection clients are guaranteed to always have a pass for the front of the line. If you ever have a concern with your product, just give us a call. We provide same-day service. 

We approach everything we do with the mantra of Quality, Comfort, Peace of Mind. Our True Care Protection package is the ultimate example of this. We use only the highest quality of products, partnered with great filtration and temperature control and ongoing maintenances to ensure your system is not just always working, but working at its peak efficiency.” – Jamie Donaldson, Owner


Peace-of-Mind Guarantee 

Get in touch with Donaldson Heating & Air Conditioning for more details regarding this industry-leading equipment protection. 

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