So, you’re researching contractors? You came to the right place!
Yes, we are a home service provider, but it’s more than that… We are a friend in your home that helps keep you safe & comfortable. A friend that helps you make informed decisions about your home comfort systems and a friend that is here to lean on.
WHat clients love
NO CALL CENTER!
Clients = ongoing support. We are ALWAYS here to help.
Get the “True Care” you deserve – 15 YEARS of parts & labour coverage on top equipment
DONALDSON TECHNICIANS licensed under TSSA (no subcontractors!). Techs do not perform work without your permission first. Experienced Technicians will offer repairs/replacement options for you under our Repair Guarantee.
Professional quotes and upfront pricing ON THE SPOT.
NO SALESPEOPLE – Our Comfort Advisors are not ‘salespeople’. Their job is to perform free home heat loss/heat gain analysis for our Size Guarantee, help you explore your options, and answer any questions you might have about your home.
In 2020, we were the fastest growing HVAC company on Canada’s Top 500 List, voted London’s Favourite HVAC for Community Votes 2020, were fully Google Guaranteed* and maintain an A+ rating with the Better Business Bureau. This year are pleased to share that we have won London’s Top Choice Award 2022!
Warranties & guarantees
We stand behind everything we do – these written guarantees are for you.
Inclusive & Upfront Pricing
Whether it’s a repair or you are considering a new furnace or air conditioner, no one likes surprises. To make things as easy and as transparent as possible, most of our pricing is inclusive (parts & labor). Find comfort in your home and in your budget.
Should one of our experienced Technicians recommend and perform a specific furnace or air conditioner repair that fails to fix the original issue within the first year, we will make it right. Also be sure to ask us for more information on our 90-Day Diagnostic Guarantee.
The only viable way to know what size furnace or air conditioner your home needs is to perform a Heat Loss/Heat Gain Analysis that considers specific construction elements of the home such as size, windows, insulation, number of people and more. The proper size equipment will ensure optimal energy efficiency, operation and help you get the longest life out of your system.
No "lemon'" Guarantee
No one likes a dud. Manufacturer’s have admitted that 3% of new equipment may come with a defect. Should you heat exchanger or compressor fail with proper maintenances in the first 5 years, we will replace it free of charge.
The Unbeatable 15 year True Care Warranty
True Care was inspired by how we truly care. With the purchase of a premium furnace, get 15 years of parts & labour coverage, plus a free maintenance (including filter) every year, an upgraded air filtration system, wifi thermostat, exclusive discounts & priority booking – more.
our story -
a friend in your home
The Owner’s of Donaldson Heating & Air Conditioning, Jamie and Anna Donaldson, have been in HVAC for over 13 years.
It all started with cold early mornings in their backyard where Jamie would make ductwork on a their picnic table. As Donaldson Heating & Air Conditioning grew, they realized how much families didn’t know about the impact HVAC can have on their home and their health. After one too many times of seeing homeowners being taken advantage of by predatory business practices, low-quality products and not being offered ongoing support, Jamie and Anna knew they wanted to do something about it. Before they knew it, True Care was born!
As a local family-owned business, we provide above-and-beyond service, install reliable brands, offer ongoing support, explore and go over all options with you and protect you by sharing the information you need to make informed decisions about your home comfort. Long story short, we will always be a friend in your home!
products & brands
As the largest Trane dealer in the London region and to serve you better, our technicians are trained on top of the line Trane equipment and on some of the more complex systems in order to service all makes and models of furnace and air conditioners.
To keep things simple, we strive for a ‘good, better, best’ system. Here are some of the furnace and air conditioner brands we offer.
RATED MOST RELIABLe
Trane is an American Standard brand that offers some of the most robustly tested equipment in the industry. Trane equipment forgoes extreme heat, pressure, freezing and shock tests to ensure it can maintain performance and efficiency in extreme weather. Trane offers one of the only furnaces with a full stainless steel heat exchanger backed by their manufacturer warranty for 99 YEARS and is actually what inspired our extended 15 year True Care Warranty. We also offer a more affordable option air conditioner known as RunTru by Trane.
If the last thing you want to be thinking about is your furnace or air conditioner, Trane is a great option for you!
our lastest addition
Daikin is a Japanese multinational company that started with air conditioners. They focus on innovation with zone control, sleek designs and are always looking for ways to do things differently. Daikin is a leading manufacturer of high quality heating and cooling systems for residential, commercial and industrial applications. Daikin is one of our newer product lines and is a great option if you’re looking for something reliable and affordable. Also covered by our extended True Care Warranty.
Meet with us for more information about Daikin.
a more AFFORDABLE option
Goodman is a well-known brand and is the most affordable furnace and air conditioner product we install. Although Goodman furnaces and air conditioners do not use the same premium materials and does not go through the same level of testing as Trane and Daikin, Goodman is still a reliable brand. Our Goodman products come with a 10 year manufacturer warranty and can be partnered with one of our Maintenance Care Plans for added piece of mind.
If you’re looking for something fast & affordable, Goodman may be the way to go.
Meet with us for more information on Goodman.