About Us

Welcome to Donaldson

Thank you for taking the time to learn about us at Donaldson!

We are a family owned business that protects our clients by being a friend in the home, using the most reliable quality materials and products and making sure you get the True Care Protection* you deserve.


Jamie and Anna Donaldson worked in various fields before joining the big world of HVAC. During Jamie’s 13 years working in the industry, he witnessed many people being taken advantage of by bare minimum business practices and low quality products when he knew he wanted to do something about it, to provide a different experience for consumers; one that was based on the idea that every family and every home is different.

It all started with very early mornings in their shed to what Donaldson is today. As we continue to grow and support families in surrounding areas, our goal is create trust and shine light on the myths of the industry. To provide more service than just installing and fixing equipment but to really serve and spend time with our clients to help educate and inform them about their home comfort systems.

“One of our founding principles is to be a friend in your home”. – Anna Donaldson


In 2015, Jamie and Anna’s son Zander, was born 12 weeks early which led to an 81 day stay in NICU where they came out of the experience wanting to help others through similar experiences therefore partner with the Children’s Health Foundation to support the London NICU. Every year, a portion of our February sales is donated to help newborns at risk successfully enter our world healthy and happy.

We are also been involved with movies in the park, participating in the Santa Claus Parade, donating to silent auctions, and assisting with the initiative to provide AED’s in our schools. Building a comfort community is an important component of what we do. 

Childrens Health Foundation logo

Because every family and every home is different… The reality is, you can not put any size heating and cooling system in any home without doing proper calculations that consider many specific construction elements of the house you live in. This calculation is the only viable way to ensure your home gets what it needs and allows us to guarantee the proper size equipment for your home. Having the proper size equipment will extend the life of the unit, be sure it performs properly, save on utility bills, keep you happy and healthy, and protect you and your home.

Our advice? Don’t get pricing from someone over the phone.
Meet with our Comfort Consultants for free estimates and be sure to
ask us more about the Size Guarantee.


While providing quality service, it is of upmost important to us that we spend time with you. We understand it’s rare homeowners think about their furnace or air conditioner, but knowing how it works can help you save on energy bills, take care of your system and protect your health and your home.

Tip: make sure any contractors doing work in your home has
sufficient liability insurance and is registered with
Technical Standards & Safety Authority (TSSA).


*We educate on heating and cooling systems so you can make your own decisions about home comfort
*Upfront pricing guaranteed and offer different options
*Arrive within 2-Hour Arrival Window and get a text when your Technician is on the way
*We do not subcontract – all our Technicians are a direct part of the Donaldson team
*A+ rating with the Better Business Bureau
*The fastest growing HVAC company in 2020 as #155 on Canada’s Fastest Growing Companies List 
*True Care 15 Year Extended Warranty – to stand behind the quality of products we install. Learn more.
*We maintain a high ranking on Google Reviews and are also Google Guaranteed
*We want to hear from you – Testimonials

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